Terms of Service

Effective Date: January 1, 2025

1. Acceptance of Terms

By accessing or using Aivaroq's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

2. Service Description

Aivaroq provides AI-powered email automation services, including but not limited to email routing, classification, draft generation, and database-backed response systems. Services are provided "as is" with a 99.9% uptime SLA for Enterprise plans only.

3. Account Review & Activation (24-Hour Manual Review)

All new clients undergo a mandatory 24-hour manual review before their account is activated for sending. Our team will verify your company website, domain, and industry type to ensure compliance with AWS SES policies and prevent abuse.

During the review period:

Your account status will be marked as "Pending Review"
No emails will be sent from your account until activated
You will receive an activation email once approved (typically within 24-48 hours)
We reserve the right to reject applications that do not meet our criteria

4. High-Risk Industry Restrictions

We explicitly reject applicants from industries known for high abuse rates and AWS SES violations, including (but not limited to):

Cryptocurrency and blockchain services
Affiliate marketing programs
Lead generation and list rental services
Credit repair and debt consolidation
Forex and binary options trading
Online gambling and betting services
Cannabis products and services (where prohibited by law)

If your industry is restricted, your application will be declined during the manual review process.

5. Automated Sending Pause Policy (Circuit Breaker)

AWS SES Compliance: If any client exceeds AWS SES thresholds (Bounce Rate > 5% or Complaint Rate > 0.1%), our system will automatically pause all sending capabilities for that account and flag it for immediate manual review.

This "circuit breaker" ensures that one bad actor cannot cause sustained damage to our shared sending infrastructure.

Accounts will be notified immediately via email
Sending will remain paused until manual review is completed
Repeated violations may result in account termination

Mandatory Opt-Out: All emails sent through our system include a clear mechanism for end-recipients to opt out of further communication for that specific conversation thread, in compliance with CAN-SPAM and AWS SES requirements.

6. User Accounts

You must provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to notify us immediately of any unauthorized access to your account.
One account per business entity; multiple accounts require prior approval.

7. Acceptable Use

You agree not to:

Use the service for any unlawful purpose or in violation of any applicable laws.
Send spam, unsolicited commercial emails, or engage in phishing activities.
Attempt to gain unauthorized access to our systems or other users' accounts.
Upload malicious code, viruses, or any harmful content.
Reverse engineer, decompile, or attempt to extract source code from our services.
Resell or redistribute our services without explicit written permission.

8. Payment Terms

All fees are in USD and billed monthly or annually as selected.
Payment is due at the start of each billing cycle.
Free trials do not require payment information and automatically expire after 5 days.
Refunds are provided within 14 days of initial payment for monthly plans only.
We reserve the right to change pricing with 30 days' notice to existing customers.

9. Data and Privacy

We collect and process data as described in our Privacy Policy.
You retain all rights to your content and data uploaded to our services.
We implement industry-standard security measures but cannot guarantee absolute security.
Data is stored in secure, geographically distributed data centers.
We do not sell your personal information to third parties.

10. Intellectual Property

All content, features, and functionality of Aivaroq services are owned by Aivaroq and are protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute any part of our service without permission.

11. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the service at any time with or without notice. We will provide reasonable notice for material changes affecting paid plans.

12. Termination

You may cancel your account at any time through your account settings.
We may terminate or suspend access immediately for violations of these terms.
Upon termination, your right to use the service ceases immediately.
Data export is available for 30 days after account termination for paid plans.

13. Limitation of Liability

To the maximum extent permitted by law, Aivaroq shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our services.

14. Indemnification

You agree to indemnify and hold Aivaroq harmless from any claims, losses, damages, liabilities, and expenses arising from your use of the service or violation of these terms.

15. Dispute Resolution

Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the laws of India. The arbitration shall take place in Lucknow, Uttar Pradesh.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

17. Changes to Terms

We reserve the right to update these Terms at any time. We will notify users of material changes via email or through the service. Continued use after changes constitutes acceptance of the new terms.

18. Contact Information

For questions about these Terms, contact us at: legal@aivaroq.com